Collections Analyst

If you are interested in a rewarding career with a dynamic organization that provides opportunities to learn and grow, then look no further! Lehigh County Authority is seeking a Collections Analyst in Allentown, PA. In this newly created role, you’ll have the opportunity to work with customers, metering, our Customer Care team, and others to ensure account balances are completed timely and accurately. We are seeking candidates who can multi-task efficiently while ensuring accuracy. Your detail orientation and passion for customer service will be key in this role!

What the Job Looks Like

The schedule for this position will be Monday-Friday day shift hours 8:00 AM – 5:00 PM

Responsibilities include but are not limited to:
• Provide the essential functions to collect overdue balances from water and sewer accounts, ensure that correct collections activities are taken for each of the various customer types, ensure records are properly maintained, and update collections reports for internal and external stakeholders.
• Process liens, and track collections status of sheriff and upset sales.
• Ensure credit balances are refunded timely and ensure unclaimed property filings are completed.
• Identify and implement new or improved collection processes.
• Develop reports and analytics that show collection activity effectiveness, by customer segment and over comparable time frames.
• Identify and resolve account problems that are identified during collections, such as payment problems, incorrect bill amounts, and incorrect mailing addresses.
• Work with Customer Care team to resolve customer issues and complaints. Identify customer issues and escalate, as appropriate, to leadership.
• Perform financial transactions including processing or transferring payments, refunding credit amounts, adjusting charges, reversing payments.
• Participate in process improvement projects, as both a lead or team member, as required.
• Assist in the training of new team members and serve as resource to staff of other departments.
• Contribute to and foster a positive working environment, offering ideas and solutions to gain efficiency and improve processes. Adhere to the principles set forth in the Customer Care Department Code of Conduct and LCA core values.
• Performs related work as may be required.

Important Qualifications to your Success
• Education: High School diploma or GED equivalent required.
• Experience: Minimum 2 years of experience in in customer service, billing, and collections administration, demonstrating overall program administration and/or quality control capabilities.
• Thorough knowledge of and ability to apply principles and practices of communications, basic accounting, and customer service.
• Ability to establish and maintain effective working relations with others.
• Skills: Strong computer skills with proficiency in Microsoft Word, Excel, and Outlook. Basic knowledge of Business Financial Systems. Experience with PowerBI is preferred. Basic skills with office equipment such as adding machine, 10-key calculator, fax, copy, scan, print, etc. Effective oral and written communication skills. Ability to perform multiple tasks and handle stressful situations. Analytical and problem-solving skills to evaluate reports and recommend appropriate action.

About Us and What We Offer You

Established in 1966, Lehigh County Authority (LCA) is a non-profit, municipal authority focused on providing high-quality, affordable water and sewer services to our customers. We operate in a cost-effective and efficient manner that results in affordable rates for public services such as the water and sewer services LCA provides.

LCA works directly with ratepayers (water and sewer customers) to meet their needs and to develop partnerships and cooperative programs with neighboring municipal water and sewer systems. LCA's water rates are among the lowest in the Lehigh Valley, and our regional approach allows us to act quickly and to provide enhanced services where and when needed. LCA is an exciting and busy place to work, and our employees are the key to ensuring that our public services are valuable, affordable and of the high quality our customers expect.

Benefits and Perks

LCA offers competitive pay and robust benefits including:
• Health, dental and vision coverage – covers employee and eligible dependents with affordable employee contributions.
• Generous paid vacation, excused absence, personal days, and holidays.
• Company provided life insurance.
• Eligibility for two retirement plans - Pennsylvania Municipal Defined Benefit Retirement Plan and 457(Empower).

I’m interested, how do I get started?
Apply to:

Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video interview.

Thank you for considering us as a potential employer!