Customer Privacy and Store Policies

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PRIVACY - Privacy and protection of your personal information is very important to us.  All online store transactions are processed using our secure server.  Your information is shared with no one.

CANCELLATIONS - If we cancel a training class, you will be refunded in full or given credit toward a future training depending upon the particular circumstance.

REFUNDS - Pennsylvania Rural Water Association grants refunds and / or will assess a charge for training seminar cancellations as stated below:

  • To receive a 100% refund for a training seminar, all requests must be submitted in writing two weeks prior to the date of the training seminar. Requests can be emailed to [email protected], by fax to 814-353-9341, or by US mail to 138 West Bishop St, Bellefonte, PA 16823.
  • A $25 Administrative fee will be processed for each cancellation after the two weeks up until the day before the training seminar.
  • No refund will be given the day of or after the training seminar.

WEATHER - Regardless of weather conditions, PRWA Training Classes are always held as scheduled unless there is a state of emergency.  Any exceptions will be noted at PRWA.COM.

SHIPPING - You are responsible for the return shipping cost of any returned merchandise unless we have made the error.

If you have any questions about our policies, please call PRWA at 800-653-7792.

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