1/27/2021 - #441: Customer Service/Public Relations for Small Systems
Clarion Hotel at Exton
With increased fears of the safety of the Nation's water supply and the protection of our environmental resources, consumer confidence is essential. The customer service policies of small water and wastewater utilities must address all aspects of dealing with not only the utility's customers, but the public as a whole. Small utility workers need to be made aware of the importance of how a customer is treated, why policies must apply to all customers in a fair manner and how to handle customer complaints. In addition to dealing with customers, dealing with the public, the media and other special interest groups is an important part of doing business. Education is a key element in increasing consumer confidence, support for capital projects and rate increases which enables small utilities to become viable.
Supplies, materials and lunch are included with registration.