Trainer Spotlight

Before coming to RIO Supply, Inc., Bill Kasper started in the trenches of the water industry. As a teen, Bill worked for an excavating company working on a water main replacement project for Philadelphia Suburban Water Company (now Aqua). At the end of the project, Bill worked for 8 years in loss prevention. Bill then went to work in distribution for American Water and was bitten by the training bug when he was asked to help train his co-workers on meter reading equipment. Accepting the challenge, Bill soon became “the guy from the field” who could offer valuable solutions. Shortly after, he started traveling across PA, NJ, VA, and MD, training co-workers on meter reading equipment and software, work order management, CMMS, and SAP software. While working as the Operations Manager at Downingtown Municipal Water Authority, he discovered the vast difference between public and private water systems. After working for 6 years as the customer service and metering manager at North Penn Water Authority, Bill brought his talent and love for the industry to RIO Supply, Inc.
Bill is hooked on water meters. Like so many, he stumbled into a “job” and found so much more. He freely admits his love for the industry and people. He feels blessed for all the amazing opportunities and does not regret taking the job at American Water, where he fell into being a trainer simply because someone else backed out at the last minute. Bill might have been terrified of public speaking, but accepted the challenge and was soon enjoying the opportunity to share real-life examples of his experiences and knowledge. The last 30 years have been a wild ride, but after accepting various challenges, Bill has learned to take advantage of every networking opportunity and suggests operators do the same. He believes in asking questions and recommends never stop learning. Additionally, in his experience, he has found that Rear Admiral Grace Hopper is correct: “The most dangerous phrase in the language is
‘We’ve always done it this way.’” Stagnation keeps us from growing and improving. For the industry’s success, we must embrace change and adapt to challenging circumstances